Conversational English

AESDC courses are taught using a combination of lectures, guided participation, drills, and practical/real-life communication practice. The course is designed to quickly equip participants with a degree of confidence in their own communication skills, allowing them to more readily participate in written exchanges.

By the end of the training, participants will have:

  • Gained high awareness and confidence in communicating in Business Conversational English (active listening, authentic speaking, intercultural skills) with various audiences (customers, colleagues) through different media (telephone, email, face-to-face, etc.)
  • Improved interpersonal and presentational communication skills for various business settings (meetings, telephone and face-to-face conversations, business travel, receiving guests, etc.)
  • Improved socio-linguistic competence in English for various business and cultural settings, including small talk for rapport/relationship-building, small group communication, negotiating, etc.)
  • Enhanced strategic competence by gaining new strategies for overcoming difficulties and challenges in communication
  • Installed processes for continuous learning and peer coaching
CONVERSATIONAL ENGLISH COMMUNICATION SKILLS COURSE: GENERAL CONTENT
Building Self-Competence for English communication
Self-assessment and planning
Basic Communication: Core Strategies and Skills
Active Listening
Authentic and Assertive Speaking
Appropriate Language and Tone in Interpersonal Communication
(with a focus on Grammar and Vocabulary Enhancement)

Sample Topics

  • Meeting new people
  • Introducing yourself
  • Making small talk (starting, sustaining and ending conversations)
  • Describing your work
  • Describing people, places and things
  • Talking about everyday life (likes and dislikes, food, culture, travel, etc.)
  • Giving opinions, expressing emotion h) Requesting, offering, complaining

(Topics may be changed/expanded to suit client needs)

Appropriate Language in presentational communication for business
(with focus on grammar and vocabulary enhancement)

Sample Topics

  • Participating in meetings and other small group communication settings
  • Giving instructions and directions
  • Describing and teaching routines and processes
  • Responding to arguments, complaints
  • Debating and negotiating

(Topics may be changed/expanded to suit client needs)

Strategies to improve fluency and manage challenges in communication

Sample Topics

  • Repeating
  • Getting time to think
  • Self-correcting
  • Clarifying, paraphrasing and summarizing
  • Inferring
  • Pre-starting and pre-closing conversations
  • Glossing over misunderstandings
Strategies for accent neutralization , improving pronunciation
Communicating on the phone with customers and international colleagues:
Effective practices and strategies (small talk, rapport-building, checking comprehension, dealing with misunderstandings and conflict, managing emotions)