Conversational English

AESDC courses are taught using a combination of lectures, guided participation, drills, and practical/real-life communication practice. The course is designed to quickly equip participants with a degree of confidence in their own communication skills, allowing them to more readily participate in written exchanges.

By the end of the training, participants will have:

  • Gained high awareness and confidence in communicating in Business Conversational English (active listening, authentic speaking, intercultural skills) with various audiences (customers, colleagues) through different media (telephone, email, face-to-face, etc.)
  • Improved interpersonal and presentational communication skills for various business settings (meetings, telephone and face-to-face conversations, business travel, receiving guests, etc.)
  • Improved socio-linguistic competence in English for various business and cultural settings, including small talk for rapport/relationship-building, small group communication, negotiating, etc.)
  • Enhanced strategic competence by gaining new strategies for overcoming difficulties and challenges in communication
  • Installed processes for continuous learning and peer coaching
Building Self-Competence for English communication
Self-assessment and planning
Basic Communication: Core Strategies and Skills
Active Listening
Authentic and Assertive Speaking
Appropriate Language and Tone in Interpersonal Communication
(with a focus on Grammar and Vocabulary Enhancement)
a) Meeting new people
b) Introducing yourself
c) Making small talk (starting, sustaining and ending conversations)
d) Describing your work
e) Describing people, places and things
f) Talking about everyday life (likes and dislikes, food, culture, travel, etc.)
g) Giving opinions, expressing emotion h) Requesting, offering, complaining
(Topics may be changed/expanded to suit client needs)
Appropriate Language in presentational communication for business
(with focus on grammar and vocabulary enhancement)
a) Participating in meetings and other small group communication settings
b) Giving instructions and directions
c) Describing and teaching routines and processes
d) Responding to arguments, complaints
e) Debating and negotiating
(Topics may be changed/expanded to suit client needs)
Strategies to improve fluency and manage challenges in communication
a) Repeating
b) Getting time to think
c) Self-correcting
d) Clarifying, paraphrasing and summarizing
e) Inferring
f) Pre-starting and pre-closing conversations
g) Glossing over misunderstandings
Strategies for accent neutralization , improving pronunciation
Communicating on the phone with customers and international colleagues:
Effective practices and strategies (small talk, rapport-building, checking comprehension, dealing with misunderstandings and conflict, managing emotions)