Leadership and Management Training

AESDC courses are taught using a combination of lectures, guided participation, drills, and practical/real-life communication practice. The course is designed to quickly equip participants with a degree of confidence in their own communication skills, allowing them to readily communicate in English while training others.

By the end of the training, participants will have:

  • Gained high awareness and confidence in communicating in Business Conversational English (active listening, authentic speaking, intercultural skills) with various audiences (customers, colleagues) through different media (telephone, email, face-to-face, etc.)
  • Improved interpersonal and presentational communication skills for various business settings (meetings, telephone and face-to-face conversations)
  • Improved socio-linguistic competence in English for various business and cultural settings (small talk for rapport/relationship-building, small group communication, negotiating, etc.)
  • Enhanced strategic competence by gaining new strategies for overcoming difficulties and challenges in communication
  • Installed processes for continuous learning and peer coaching
Role of the Manager/Leader & Impact on Communication
Learning Objectives Communication Models

  • Effective Body Language
  • Assessing Personality Types
  • Communicating in Different Forums
  • Effective Questioning
  • Active Listening
Assertive Communication
Learning Objectives Types of Behavior (assertive, aggressive, passive aggressive)

  • Working with Different People
  • Body Language
  • Use of “I” Statements
  • Confidence, Taking Control
Delivering Constructive News & Empathy
Learning Objectives Feedback Models

  • Cross Cultural Negotiation Styles
  • Communication Styles in Different Countries
  • Using Clear, Simple English
  • Using Different Gestures and Communication Styles
Presenting Information
Learning Objectives Practicing Logical Organization, Sequence, and Support

  • Presenting Processes
  • Using Precise Language Confidently
Activities
  1. Cultural comparisons – differences and similarities.
  2. Communicating at work.
Self Expression and Forming Opinions
Learning Objectives
  1. Build lexical variety by looking at different sentence heads to express opinions
  2. Learn phrases used to show complete or partial agreement or disagreement
  3. Use polite language for discussions
Activities
  1. Activities where participants have to express their opinions
  2. Practice agreeing and disagreeing
  3. Debate
Assertive Communication & Body Language
Learning Objectives
  1. Understand what assertive communication is
  2. Understand your own assertiveness
  3. Use assertive communication on calls and in the workplace
Activities
  1. Self-assessment on assertive communication
  2. Role-play activities on politely refusing and focusing on what can be done
Business Conversation with Colleagues
Learning Objectives
  1. Informal and Formal Settings
  2. Formal and Informal Language
  3. Meetings
Activities
  1. Practicing conversations with colleagues in formal and informal settings
  2. Meeting protocols
  3. Meeting scenario role play
Presenting information clearly & precisely
Learning Objectives
  1. Present information clearly
  2. Look at how to order and give appropriate background information
  3. Assess what is needed without being patronizing
Activities Presentational skills activity
Review and Evaluation
Learning Objectives
  1. Review the topics that have been discussed throughout the course
  2. Assess the progress of the participants
Activities
  1. Activities to review some of the previous topics
  2. Final Activity