Communication Skills Team Building

AESDC courses are taught using a combination of lectures, guided participation, drills, and practical/real-life communication practice. The course is designed tquickly equip participants with a degree of confidence in their own communication skills, allowing them tparticipate more readily in conversations, both in personal and professional exchanges.

By the end of the training, participants will have:

  • Describe and understand the characteristics of effective teams, the stages of team development, and individual differences and roles within a team;
  • Have practiced skills in supporting team development through its formative stages, constructive and assertive communication, and conflict resolution;
  • Share and discuss a vision of their ideal team, steps towards creating a guide for successful team performance, and a plan for monitoring progress toward achieving a common vision.

Characteristics of Effective Teams
  • Review the definition of a team
  • Communicating best experiences and values
  • Determining core factors
Building and Maintaining Teams
  • The functions of and balancing team maintenance
  • Team development and management actions in each stage
  • Roles and perspectives in creating a strong team
Collaborative Communication
  • Distinguishing positive from negative communication patterns
  • Assertive communication

    • Active listening
    • Asking questions
    • Giving feedback
Managing Conflict
  1. Multiple layers of a conflict
  2. Identifying personal styles of responding tconflict
  3. Practice using a conflict management process tool
Monitoring Team Development
  1. Monitoring Team Development
  2. Assessing current team performance
  3. Formulating goals and an action plan for strengthening teams and monitoring team development