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Course Details

Effective Upselling Skills

Starting at 41,500.00

N/A SKU:

Upselling can have a huge impact on your business, but it needs to be done right.  The key to upselling is to make your customers feel like they are getting more value from what they are buying.  Our training will help your team to analyze the customer, build confidence to upsell, look at the do’s and don’ts of effective upselling and develop communication skills to create great interactions with customers.

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Description

Upselling enhances revenue when done properly and gently. On the other hand, once misused, upselling can turn off customers, losing them forever. By learning how to influence customers to upgrade their room and purchase more expensive products or services, you can effectively use upselling techniques even during off-peak seasons. This 1-day seminar will help equip participants with skills to successfully use Creative Upselling Techniques to help them hit, even exceed their sales target.


By the end of the course, participants will:

  • Understand what upselling is about
  • Learn the do’s and don’ts of upselling
  • Gain confidence and knowledge in proper upselling techniques
  • Improve their ability to spot upselling opportunities
  • Learn how to take control of tricky sales situations

Terms & Conditions

  1. Training will be conducted in batches. The minimum number of participants is stated on the purchased order.
  2. Training can be conducted, online, at American English Training rooms or at Client’s preferred training venue.
  3. Inclusions: Training Needs Analysis, Post-training Report, Materials and Certificate of Completion.
  4. Above quoted prices are subject to 12% VAT (if applicable). Total cost does not include incidental expenses; if applicable; incidental expenses include:
Transportation – PHP 1500 per teacher, per training day for trainings carried out within Metro Manila. This will be billed separately
Night Differential – if the training is between10pm and 6am an additional fee of 500php per student. This will be billed separately
  1. Other incidental expenses may include out of town services and materials (other than those provided by AE in the proposal) will be added on top of the cost.
  2. All online sales are book and buy.
  3. Full payment of training fees must be made prior to class commencement.
  4. Prices within the investment cost are charged per person unless agreed otherwise.
  5. Individual pre-and-post assessment is conducted only when specified in the contracted training package. Generally, individual pre-and post-assessments are not conducted for training courses of less than 16 hours, unless contracted for by the client.
  6. Training Needs Analysis is a must.
  7. Final topics will be decided based on length of training and objectives of the client.
  8. One appointment will be made to conduct all student pre/post assessments per bath, if such is included in the contracted training package (as itemized in the Learning Investment). If any students are unable to attend the scheduled pre/post assessment, another day can be arranged for an additional charge of P300 per student. Post assessment may be scheduled pup to one month after the last day of training.
  9. Training schedules are pre-determined and participants are requested to be available at least 15 minutes before the start time. In the event of cancellation or rescheduling, prior notice of at least 24 hours before the schedule is required. Otherwise, the schedule and hours are considered forfeit, and additional fees will apply upon rescheduling.
  10. Photo/Video documentation of trainings may be shared on the AE website, unless client specifies otherwise.

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