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Course Details

Intercultural and Collaborative Communication

Starting at 41,500.00

N/A SKU:

Learn how to communicate successfully with colleagues and clients from different cultures, fields and backgrounds. Transform your multicultural teams into dynamic hubs of synergy and collaboration. Through the course, professionals develop awareness of how culture impacts everything we do, learn manners and ways of different cultures, and use essential intercultural communication skills to resolve conflicts and misunderstandings.

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Description

Learn how to communicate successfully with colleagues and clients from different cultures, fields and backgrounds. Transform your multicultural teams into dynamic hubs of synergy and collaboration. Through the course, professionals develop awareness of how culture impacts everything we do, learn manners and ways of different cultures, and use essential intercultural communication skills to resolve conflicts and misunderstandings.


By the end of the course, participants will:

  • Gain a deeper understanding of how culture affects self, work, and interactions
  • Gain a deeper understanding of the 4 elements of intercultural communication
  • Acquire and practiced key intercultural communication skills and strategies to communicate collaboratively

Outline

Building the Communication Foundation

  1. Defining Collaborative Communication and Its Importance in the Workplace
  2. Different Frameworks and Methodologies for Effective Collaborative Communication
  3. Resources for Collaborative Communication
  4. Team Engagement and Communication Challenges in Collaborative Communication
Communication Essentials for Effective Collaboration

  1. Assertive Communication
  2. Active Listening
  3. Non-Verbal Communication and The Importance of Getting Messages Across Accurately
Building Work Relationships for Successful Collaboration

  1. Presenting Unique Knowledge and Expertise
  2. Using Strategies that Promote Respectful Cooperative and Participative Communication
  3. Preventing Misunderstandings among Individuals from Different Professions and Backgrounds
  4. Meeting Documentation
Preparing an Individual Commitment Plan: How Everyone is an Important Part of the Jigsaw

  1. Activities for Achieving Common Goal to Arrive at Collaborative and Inclusive Solutions: Role-Playing
  2. Exercises for Mapping and Acknowledging of Multidisciplinary Roles within a Team
  3. Action-Planning Exercises: Identifying Needs and Applying New Knowledge in the Workplace

Terms & Conditions

  1. Training will be conducted in batches. The minimum number of participants is stated on the purchased order.
  2. Training can be conducted, online, at American English Training rooms or at Client’s preferred training venue.
  3. Inclusions: Training Needs Analysis, Post-training Report, Materials and Certificate of Completion.
  4. Above quoted prices are subject to 12% VAT (if applicable). Total cost does not include incidental expenses; if applicable; incidental expenses include:
Transportation – PHP 1500 per teacher, per training day for trainings carried out within Metro Manila. This will be billed separately
Night Differential – if the training is between10pm and 6am an additional fee of 500php per student. This will be billed separately
  1. Other incidental expenses may include out of town services and materials (other than those provided by AE in the proposal) will be added on top of the cost.
  2. All online sales are book and buy.
  3. Full payment of training fees must be made prior to class commencement.
  4. Prices within the investment cost are charged per person unless agreed otherwise.
  5. Individual pre-and-post assessment is conducted only when specified in the contracted training package. Generally, individual pre-and post-assessments are not conducted for training courses of less than 16 hours, unless contracted for by the client.
  6. Training Needs Analysis is a must.
  7. Final topics will be decided based on length of training and objectives of the client.
  8. One appointment will be made to conduct all student pre/post assessments per bath, if such is included in the contracted training package (as itemized in the Learning Investment). If any students are unable to attend the scheduled pre/post assessment, another day can be arranged for an additional charge of P300 per student. Post assessment may be scheduled pup to one month after the last day of training.
  9. Training schedules are pre-determined and participants are requested to be available at least 15 minutes before the start time. In the event of cancellation or rescheduling, prior notice of at least 24 hours before the schedule is required. Otherwise, the schedule and hours are considered forfeit, and additional fees will apply upon rescheduling.
  10. Photo/Video documentation of trainings may be shared on the AE website, unless client specifies otherwise.

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