- Students practice techniques on self-talk, expressing your opinions, disagreeing with others, giving and receiving feedback, negotiation, giving bad news, saying no, making requests/demands, apologizing, and handling a range of difficult conversations. You’ll also learn strategies to disarm and persuade people, de-escalate conflict situations, and manage difficult people.
Express yourself like a true professional and leader – with confidence, influence and grace. The course teaches verbal and nonverbal language and strategies to help you successfully navigate challenging situations at work and in life.
Who can take the course
- Duration: 8-40 hours
- Skill Level: Intermediate to advanced