Course Details

Customer Support Enhancement Training



Customized training program designed to enhance customer service skills, increase customer satisfaction across all communication channels, including telephone, face to face and chat.

Purchase in Groups



A practical experiential course to help individuals use English with greater ease and confidence, whether for business, travel, or daily social interactions.

By the end of the course, participants will:

  • Gain high awareness and confidence in communicating in Business Conversational English ( active listening, authentic skills) with various audiences through different media ( telephone, email, face to face, etc)
  • Improve interpersonal and presentational communication skills for various business settings
  • Improve socio-linguistic competence in English for various business and cultural settings, including small talk for rapport/ relationship-building, small group communication, negotiating, etc.
  • Enhance strategic competence by gaining new strategies for overcoming difficulties and challenges in communication
  • Install processes for continuous learning and peer coaching


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