Upselling enhances revenue when done properly and gently. On the other hand, once misused, upselling can turn off customers, losing them forever. By learning how to influence customers to upgrade their room and purchase more expensive products or services, you can effectively use upselling techniques even during off-peak seasons. This 1-day seminar will help equip participants with skills to successfully use Creative Upselling Techniques to help them hit, even exceed their sales target.
By the end of the course, participants will:
- Understand what upselling is about
- Learn the do’s and don’ts of upselling
- Gain confidence and knowledge in proper upselling techniques
- Improve their ability to spot upselling opportunities
- Learn how to take control of tricky sales situations