Course Details

Effective Upselling Skills



Upselling can have a huge impact on your business, but it needs to be done right.  The key to upselling is to make your customers feel like they are getting more value from what they are buying.  Our training will help your team to analyze the customer, build confidence to upsell, look at the do’s and don’ts of effective upselling and develop communication skills to create great interactions with customers.

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Upselling enhances revenue when done properly and gently. On the other hand, once misused, upselling can turn off customers, losing them forever. By learning how to influence customers to upgrade their room and purchase more expensive products or services, you can effectively use upselling techniques even during off-peak seasons. This 1-day seminar will help equip participants with skills to successfully use Creative Upselling Techniques to help them hit, even exceed their sales target.

By the end of the course, participants will:

  • Understand what upselling is about
  • Learn the do’s and don’ts of upselling
  • Gain confidence and knowledge in proper upselling techniques
  • Improve their ability to spot upselling opportunities
  • Learn how to take control of tricky sales situations


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