Sale!

Excellence In Customer Communication

₱ 5,304.00

The course focuses on enhancing one’s ability to deal with multiple Excellence In Customer Communication– requests, complaints, and decisions – by learning techniques in assertiveness and empathy, and consistently delivering service with grace and confidence.

Group Training: Per person (minimum of 12)

Duration: One (1) month, 24 hours (schedule shall be agreed upon by both the trainer and the trainee)

AVAIL OF OUR CHRISTMAS PROMO! AE offers a 22% discount if you enrol on or before December 23, 2021. CLASSES START ON JANUARY 3, 2022.

Category: new

Learning Outcomes

Use active listening and emotional intelligence to assess customer situations and needs
Applied self-management techniques to manage stress and maintain composure during challenging conversations
increased appreciation and understanding of communication requirements in the ‘new normal’, including communication tools and technologies
Used empathy and grace when communicating difficult information (refusals, technical info, etc) and smoothing difficult conversations