Speak Up! Assertive Communication Price range: $210 through $1,800Select options
Express Yourself with Confidence and Influence
Speak Up! is an intensive private workshop on assertive communication, specially designed for the culture specific needs of Filipinos working in global and multicultural environments. Learn practical techniques to communicate assertively to pursue and achieve professional and business outcomes.
Overview
What this program is and who it’s for.
Express Yourself with Confidence and Influence
Speak Up! is an intensive private workshop on assertive communication, specially designed for the culture specific needs of Filipinos working in global and multicultural environments. Learn practical techniques to communicate assertively to pursue and achieve professional and business outcomes.
Perfect for sales and marketing, customer service, negotiation, de escalation, persuasion, and conflict management.
What You Will Learn
- Distinguish passive, assertive and aggressive communication styles
- Use emotional intelligence and assertiveness techniques
- Master techniques like fogging, negative inquiry, and broken record
- Use active listening to build rapport and understanding
- Balance assertiveness with respect, empathy and likeability
- Navigate challenging conversations with confidence
- Handle objections and complaints professionally
- Influence others positively in any situation
Course Focus Areas
Communication Styles
Emotional Intelligence
Active Listening
Assertiveness Techniques
Conflict Resolution
Negotiation Skills
Customer Service
De escalation
Learning Outcomes
- Set standardized approach to customer messaging and interactions
- Foster employee confidence, engagement and wellbeing
- Enhance customer experience and satisfaction
- Improve customer acquisition, loyalty and retention
- Foster a culture of customer care and service
- Build cohesive and confident brand voice
Training Approach
Participants engage in simulation exercises, real-life case studies, and guided self-reflection activities. The program uses an 80/20 communicative method — 80% active practice, 20% expert coaching — ensuring skills transfer immediately to the workplace.
From:
Price range: $210 through $1,800
/ per person