Express yourself like a true professional and leader – with confidence, influence and grace. The course teaches verbal and nonverbal language and strategies to help you successfully navigate challenging situations at work and in life.

What will I learn?

Students practice techniques on self-talk, expressing your opinions, disagreeing with others, giving and receiving feedback, negotiation, giving bad news, saying no, making requests/demands, apologizing, and handling a range of difficult conversations. You’ll also learn strategies to disarm and persuade people, de-escalate conflict situations, and manage difficult people.

Additional questions about the course:

Q: Who is the course for?
A: The course is for people who have trouble expressing themselves in challenging situations, such as negotiating with a superior or client, dealing with demanding customers, or giving negative feedback to colleagues and partners.
Q: How long will the course take?
A: Course duration ranges from 8 to 24 hours, depending on students’ skill level and needs.
Q: What kind of activities and topics are included?
A: Students are introduced to various techniques which they practice in real-life simulations and role- plays of typical situations that people encounter. For example, students practice refusing requests and demands without antagonizing clients, and then switch and practice making requests and persuading people to give them what they need.

Who should enroll in this course?
Anyone who has difficulty asserting themselves at work or in their personal life

Class Type	Online, Face to Face
Course Duration	20 Hours, 40 Hours, 80 Hours
Course Frequency	Monday – Friday, Tuesday and Thursday, Saturday and Sunday
Preferred Months	January, February, March, April, May, June, July, August, September, October, November, December
Preferred Days	1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31

Class Schedule

Number of participants: 12-20
Enrollment Period: TBA
Class will start on: TBA
Time: TBA
Frequency: TBA
2 – 4 hours per day
6-12 sessions

FAQs

Q: How will the course be conducted?

A: The course is essentially a leadership workshop. Participants apply new skills and techniques by studying real-life case studies, and then doing simulation exercises with others.

Q: I’m new at being a leader and know almost nothing about leadership. Can I take the course?

A: Of course. The course is designed to accommodate people who are either new or experienced at leadership and management. This is accomplished by starting from participants’ contexts and existing attitudes, surfacing actual problems and issues, and helping participants identify hidden strengths and resources that they may not be aware of.

Q: I already have leadership experience. What new stuff can I gain from the workshop?

A: The workshop takes a unique approach, combining emotional intelligence and leadership principles, as well as communication and positive psychology. For example, the course starts by surfacing common errors and mistakes of leaders and how to correct. It then provides real-life case studies of companies like General Motors, Apple, etc, and guides participants in simulating these scenarios to practice new skills and techniques introduced in the workshop.