Customer Service Communication with Empathy & Assertiveness

Name: Customer Service Communication Empathy - American English
Availability: InStock

This course is designed to enhance your ability to handle diverse customer demands, including requests, complaints, and decision-making, while maintaining professionalism and composure.

The curriculum focuses on essential techniques in assertiveness and empathy to ensure consistent service delivery. You’ll explore effective communication strategies suitable for today’s environment, develop active listening skills, and apply emotional intelligence to assess customer needs. Critical thinking will be emphasized to help you identify and solve problems swiftly.

You will learn to communicate challenging information with empathy and grace, utilize assertiveness to resolve issues, and implement self-management techniques to maintain composure during stressful interactions.

Who Will Benefit From This Course:

This course is ideal for customer service professionals, managers, and anyone looking to improve their communication skills in customer interactions. Whether you’re new to the field or experienced, you will gain valuable insights to elevate your service approach. Join us to navigate every interaction with confidence and poise!

Class Option

Course Duration

20 Hours40 Hours80 Hours

Course Frequency

Preferred Months

Preferred Days

Clear

FAQ

What will I get from the courses?

You’ll gain practical techniques for various situations, including how to respond to challenging questions, manage awkward moments, and navigate etiquette in different contexts. You’ll also learn effective language and gestures to project a warm, professional presence, fostering genuine connections as if you were in person.

I work full-time and can’t commit to an 8-hour course. Can I take the course on my own schedule?

Absolutely! We offer set schedules for those who can attend, but we also provide one-on-one sessions lasting 1-2 hours based on your availability, for a slightly higher rate. Just click the “Enroll Now” button to explore your scheduling options.

Who will teach the courses?

You’ll be in great hands. Our experienced trainers, some with decades in the industry, will guide you with warmth and encouragement, ensuring you get the most out of your learning experience. We take pride in our personal approach, and many of our students return, becoming part of the American English family.

Can the courses be customized for one person or a group?

Yes, our courses can be tailored to meet the specific needs of individuals or groups. Whether you want to focus on particular skills or adapt the content for a team, we can create a customized experience that works for you. Just reach out to us to discuss your requirements!

Is a pre-assessment required for all training services?

Yes, a pre-assessment is required for all our training services to help us determine your current English level and ensure that the course is tailored to your needs.

How do I know my English level?

We will conduct a brief pre-assessment to evaluate your skills and determine your proficiency. This helps us recommend the most suitable course for you.

What is the basis of the English level assessment?

The English level assessment is based on the Common European Framework of Reference for Languages (CEFR). CEFR is an internationally recognized system that describes language proficiency across six levels, from A1 (beginner) to C2 (proficient). This framework helps us gauge your skills accurately and tailor the course to your needs.