- Students practice techniques on self-talk, expressing their opinions, disagreeing with others, giving and receiving feedback, negotiating, giving bad news, saying no, making requests/demands, apologizing, and handling a range of difficult conversations. You’ll also learn strategies to disarm and persuade people, de-escalate conflict situations, and manage difficult people.
Express yourself like a true professional and leader – with confidence, influence and grace. The course teaches verbal and nonverbal language and strategies to help you successfully navigate challenging situations at work and in life.
Who can take the course
- Duration: 10 hours to 40 hours
- Skill Level: Intermediate to advanced
Anyone who has difficulty asserting themselves at work or in their personal life
Q: Who is the course for?
A: The course is for people who have trouble expressing themselves in challenging situations, such as negotiating with a superior or client, dealing with demanding customers, or giving negative feedback to colleagues and partners.
Q: How long will the course take?
A: Course duration ranges from 8 to 24 hours, depending on students’ skill level and needs.
Q: What kind of activities and topics are included?
A: Students are introduced to various techniques which they practice in real-life simulations and role-plays of typical situations that people encounter. For example, students practice refusing requests and demands without antagonizing clients, and then switch and practice making requests and persuading people to give them what they need.