Excellence In Customer Communication
₱ 5,304.00
The course focuses on enhancing one’s ability to deal with multiple Excellence In Customer Communication– requests, complaints, and decisions – by learning techniques in assertiveness and empathy, and consistently delivering service with grace and confidence.
Group Training: Per person (minimum of 12)
Duration: One (1) month, 24 hours (schedule shall be agreed upon by both the trainer and the trainee)
AVAIL OF OUR CHRISTMAS PROMO! AE offers a 22% discount if you enrol on or before December 23, 2021. CLASSES START ON JANUARY 3, 2022.
Learning Outcomes
- Use active listening and emotional intelligence to assess customer situations and needs
- Applied self-management techniques to manage stress and maintain composure during challenging conversations
- increased appreciation and understanding of communication requirements in the ‘new normal’, including communication tools and technologies
- Used empathy and grace when communicating difficult information (refusals, technical info, etc) and smoothing difficult conversations
Corporate Course Package
Note to Corporations: If you wish to avail of this training exclusively for your employees or company, please contact us.
Group Training: Per person (minimum of 12)
Group Value: 12 participants +1 free
Inclusive of:
- Pre-Assessment (per individual)
- Handouts
- Materials and resources for independent study
- Training certificate (at the end of the course)
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