Excellence In Customer Communication


The course focuses on enhancing one’s ability to deal with multiple Excellence In Customer Communication– requests, complaints, and decisions – by learning techniques in assertiveness and empathy, and consistently delivering service with grace and confidence.

Group Training: Per person (minimum of 12)

Duration: One (1) month, 24 hours (schedule shall be agreed upon by both the trainer and the trainee)

AVAIL OF OUR CHRISTMAS PROMO! AE offers a 22% discount if you enrol on or before December 23, 2021.  CLASSES START ON JANUARY 3, 2022.


Learning Outcomes

  • Use active listening and emotional intelligence to assess customer situations and needs
  • Applied self-management techniques to manage stress and maintain composure during challenging conversations
  • increased appreciation and understanding of communication requirements in the ‘new normal’, including communication tools and technologies
  • Used empathy and grace when communicating difficult information (refusals, technical info, etc) and smoothing difficult conversations

Corporate Course Package

Note to Corporations: If you wish to avail of this training exclusively for your employees or company, please contact us.

Group Training: Per person (minimum of 12)
Group Value: 12 participants +1 free
Inclusive of:

  • Pre-Assessment (per individual)
  • Handouts
  • Materials and resources for independent study
  • Training certificate (at the end of the course)


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