Excellence In Customer Communication


The course focuses on enhancing one’s ability to deal with multiple Excellence In Customer Communication– requests, complaints, and decisions – by learning techniques in assertiveness and empathy, and consistently delivering service with grace and confidence.

Group Training: Per person (minimum of 12)

Duration: One (1) month, 24 hours (schedule shall be agreed upon by both the trainer and the trainee)

AVAIL OF OUR CHRISTMAS PROMO! AE offers a 22% discount if you enrol on or before December 23, 2021.  CLASSES START ON JANUARY 3, 2022.


Learning Outcomes

  • Use active listening and emotional intelligence to assess customer situations and needs
  • Applied self-management techniques to manage stress and maintain composure during challenging conversations
  • increased appreciation and understanding of communication requirements in the ‘new normal’, including communication tools and technologies
  • Used empathy and grace when communicating difficult information (refusals, technical info, etc) and smoothing difficult conversations

Corporate Course Package

Note to Corporations: If you wish to avail of this training exclusively for your employees or company, please contact us.

Group Training: Per person (minimum of 12)
Group Value: 12 participants +1 free
Inclusive of:

  • Pre-Assessment (per individual)
  • Handouts
  • Materials and resources for independent study
  • Training certificate (at the end of the course)


There are no reviews yet.

Be the first to review “Excellence In Customer Communication”

Your email address will not be published. Required fields are marked *


Unlock Your Potential with Our

English Group Classes!
Learn by doing. Speak like a pro!

Hurry! Limited Slots Available

A kid that has a books in her head

Unlock Your Potential with Our

Summer Break English Immersion Camp in Manila

Unleash your child’s potential in the English language this summer at the American English Skills Development Center Inc.’s Winter English Camp! 🌟

Hurry! Limited Slots Available